Getting your question or concern to the right place from the start will usually get you the fastest response.

Our myStreet Community Management team handles many responsibilities, and responses may sometimes take additional time. Email, the myStreet portal and work orders are the preferred ways to communicate because they create a record and allow requests to be tracked.

Submit a work order through the myStreet app/portal.

For an issue involving your building, you may also contact your 

Building Representative for assistance.

To submit it yourself:

myStreet → Checklist Icon → My Work Orders → New Work Order

This ensures your concern is documented, assigned, prioritized and tracked. 

You can also follow its status through myStreet.

Please use discretion when reporting very minor cosmetic concerns that do not require immediate attention.

CALL 911

For active water intrusion, significant property damage or another Association property issue that cannot safely wait:

ServiceMaster Restoration – Emergency Response Team
📞 757-689-1737

This is when a phone call is appropriate.

For suspicious activity, trespassing, noise complaints or other non-emergency police matters:

Virginia Beach Police Non-Emergency
📞 757-385-5000

Virginia Beach 311
📞 757-385-3111

H2O Meter Readers
📧 H2Omr@msn.com

Virginia Beach Public Utilities

Customer Service
📞 757-385-4631

Water Main Break or Sanitary Sewer Stoppage
📞 757-385-1400

After Hours, Weekends & Holidays
📞 757-385-3111

Dominion Energy

Customer Service / Electrical Emergency
📞 866-366-4357

Report a Power Outage
📞 888-333-4465

If you see a downed power line, stay away and report it immediately.

Virginia Natural Gas

Gas Leak, Gas Odor or Emergency — 24/7
📞 877-572-3342

Customer Service
📞 866-229-3578

If you smell gas, leave the area first and call the emergency number from a safe location.

For vehicle gate, pedestrian gate, remotes or community-access issues, contact:

Mark Coleman
📱 Call or Text: 540-840-5160
📧 VT90alum@yahoo.com

For a routine maintenance problem requiring Association repair, you may also submit a myStreet work order.

For routine pool or cabana maintenance concerns:

Submit a myStreet work order.

Urgent safety concerns should be reported immediately.

To reserve the pool or grill, contact:

Connie Supple
📱 Text or Call: 804-305-7537

For maintenance problems with the pool, cabana or grill, please use the myStreet work-order system instead.

Many repairs inside individual units are the owner's responsibility, including many appliance, HVAC, electrical and plumbing issues.

Contact your own qualified service provider for owner-responsibility repairs.

If you're unsure whether something is an owner or Association responsibility, contact myStreet before authorizing significant work.

Contact myStreet for:

• Association account and payment questions
• Insurance and administrative matters
• Issues requiring Association authorization
• Questions that cannot be resolved through the resources above

Community Manager: Mona Nantel
myStreet Community Management

📧 mona@myStreetva.com

You may also use the myStreet portal for appropriate requests.

Please allow reasonable time for a response to non-urgent matters. Phone calls should generally be reserved for urgent situations.

The Board of Directors handles Association governance, policies and community-wide decisions.

Routine maintenance requests, account questions and individual service issues should normally be directed through the appropriate channels above rather than to individual Board members.

🔧 Maintenance? → Submit a myStreet work order

📧 Question or account issue? → Email Mona or use myStreet

💧 Water meter/bill question? → Email H2O Meter Readers

🚪 Gate or access issue? → Contact Mark Coleman

🍔 Pool or grill reservation? → Text or call Connie Supple

⚡ Utility issue? → Contact the utility directly

🏢 Governance or community-wide policy? → Contact the Board

🚨 Urgent property emergency? → Call ServiceMaster: 757-689-1737

🚑 Police, Fire or Medical Emergency? → Call 911